Frequently Asked Questions
Everything you need to know about securing your property with Defender.
How do I install my Defender security camera system?
Most of our systems feature Plug-and-Play technology. Simply mount the cameras, connect them to your NVR or Wi-Fi network, and follow the step-by-step instructions in the Defender app for instant viewing.
Does my camera record 24/7 or only when motion is detected?
You can customize your recording settings in the app. Choose between continuous 24/7 recording or motion-activated alerts to save storage space and receive notifications only when activity is detected.
What is the range of the night vision on Defender cameras?
Our high-definition cameras are equipped with infrared LEDs that provide clear night vision up to 100 feet in total darkness, ensuring your property is protected around the clock.
What is your return policy for electronic equipment?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the equipment in its original packaging for a full refund, minus shipping costs.
Is there a monthly subscription fee for the mobile app?
No, the Defender mobile app is free to download and use. You can view live streams and manage your settings without any recurring monthly subscription fees.
How long does shipping take for security systems?
Orders are typically processed within 24 hours. Standard shipping usually takes 3 to 5 business days, and you will receive a tracking number as soon as your order leaves our warehouse.